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Favorite bug tracking tools?

I'm in the market (so to speak) for a new bug tracking tool.. there are only a few requirements and it doesn't have to be open source or free, just good!

  • Web based
  • Tiered security
  • Not hell to administer (don't want a full time employee just for this!)
  • E-mail notification
  • Decent reporting
  • Integration with source control would be nice, but since we haven't picked a tool for that yet, it's not necessary.

I'm currently looking at:
BugZero
Scarab
ProblemTracker

Comments

How about MKS Integrity Solution?

http://www.mks.com/solutions

MantisBT?
Web based, roles, fairly ok to manage, has e-mail reports for bugs (they can get annoying after awhile), reporting is ok, not sure about current SCM integration though.

I like the upgrade tool. A lot.

http://www.mantisbt.org/

(Site is a bit quirky at the moment)

I have just two words for you:

JIRA (http://atlassian.com/jira)
Subversion (http://subversion.tigris.org)

I use both. The latest version of JIRA can index and link to Subversion; put a JIRA issue number in your commit log, and *bingo* JIRA will have a link to the repository and your commit message in-line with the issue.

The Atlassian folks are fantastic. They're great people and make very good software. Also check out their wiki, Confluence.

Why isn't BugZilla on your list?

Another vote for JIRA. It's fantastic. Whatever you do, don't choose Rational ClearQuest:

http://www.cwinters.com/news/display/?news_id=3323

JIRA by far.

I've tried FogBugz, and JIRA is by far better.
Give it a try, you'll never look back.

Trac is pretty decent, integrates with subversion, and is free. http://www.edgewall.com/trac/

http://roundup.sourceforge.net/ if you want something relatively simple and customizable - I don't know if it covers the access control model you want, though, the things I've used it for just needed interesting workflow.

Edd Dumbill looked at this a few months ago. He unfortunately didn't come with a conclusion.

http://usefulinc.com/edd/blog/contents/2004/10/19-trackers/read
http://usefulinc.com/edd/blog/contents/2004/10/20-trackers/read

Another vote for JIRA.